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Customer Service

Have questions about products, custom apparel, sizing, ordering or warranty? You may find the answers below, but if not, send us an email or call 1-303-447-0600 and we will be happy to help out.

Privacy & Security

Panache Cyclewear Co. is committed to protecting your privacy. The information we collect is used only to process your order. We will not pass along your personal information or order details to outside parties unless it relates to the fulfillment of your order. All transactions on panachecyclewear.com take place via a secure server link with 256 bit SSL (secure socket layer) encryption.

Shipping & Delivery

All shipments have associated tracking numbers that will be provided to the customer via email once the order ships. We offer the following UPS and USPS shipping options for customers within the United States (Hawaii and Alaska included) :

  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air
  • USPS Priority Mail
  • USPS Priority Express Mail

For international customers we offer USPS Priority and Express International shipping to most countries.

Terms & Conditions

Panachecyclewear.com and all content of the site are protected by copyright laws, trademarks and/or other intellectual property rights. We reserve the right to revise prices and details at any time without notice. All items are subject to availability. Color accuracy on the website may vary amongst displays and cannot be guaranteed. Panachecyclewear.com may provide third-party links for users’ convenience, however we have no control over the content of these linked sites.

Returns & Exchanges

We sincerely hope you are satisfied with your purchase. Panache TeamiD custom apparel sales are final and not returnable. These items are custom made to order and we do not stock additional inventory of these styles. Please contact your team manager for additional information. 

Guarantee

Panache Cyclewear, Co. is proud of our products and we stand behind them. We guarantee that the fabrics, materials and craftsmanship in every product we make for the use for which it was intended. Thus, Panache provides a 1 year warranty to the original purchaser, against defects in craftsmanship and materials. Please note: this warranty does not cover damages caused by improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. For warranty evaluation, please return your washed Panache product directly to our Customer Service. Products found defective will be repaired or replaced, at our discretion, and will be returned to the customer free of charge. Panache Cyclewear, Co. Attn: Warranty 2840 Wilderness Place, Studio G Boulder, Colorado 80301